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Frequently Asked Questions

Clear, transparent, and medically responsible answers designed to help Indian patients make confident health decisions.

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FAQs.

we have compiled a list of commonly asked questions related to various medical topics to provide you with quick and reliable information. Our goal is to address your queries.

GENERAL QUESTIONS

Stem cell therapy uses mesenchymal stem cells (MSCs) to support the body’s natural healing, reduce inflammation, and help improve functional well-being. Vivana facilitates treatment only under Malaysia’s licensed, CGTP-compliant protocols.

Yes. Malaysia regulates cell-based therapies through:

  • NPRA (National Pharmaceutical Regulatory Agency)
  • CGTP (Current Good Tissue Practice) Guidelines
  • MS ISO 15189-certified labs
  • Registered medical specialists

Vivana works only with approved and compliant centres.

No.
Stem cells do not promise a cure.
They may help:

  • reduce inflammation
  • support tissue repair
  • improve mobility
  • enhance quality of life

We focus on realistic improvements, not miracle claims.

Partner clinics primarily use high-potency MSCs derived from:

  • Wharton’s Jelly
  • Umbilical cord tissue
  • Adipose tissue (in some cases)

Only screened, ethically sourced, pathogen-tested cells are used.

SAFETY & MEDICAL STANDARDS

Yes — when done under licensed Malaysian CGTP-compliant clinics.
Safety includes:

  • sterile processing
  • genetic & pathogen testing
  • viability checks
  • specialist supervision

Most patients experience minimal or temporary effects such as:

  • fatigue
  • mild fever
  • injection-site soreness

Serious complications are extremely rare in regulated facilities.

Testing includes:

  • sterility testing
  • mycoplasma screening
  • endotoxin testing
  • viability scoring
  • nucleated cell count
  • potency markers

Only batches that pass every test are used.

CONDITIONS TREATED

Patients often seek support for:

  • osteoarthritis
  • chronic joint pain
  • autoimmune issues
  • fatigue
  • anti-aging
  • skin rejuvenation
  • post-stroke recovery support

Specialist evaluation is required — some cases may be accepted, depending on severity.

Yes — as long as their condition is controlled.

TRAVEL & LOGISTICS

Typically:
3–5 days for most treatments.
(Some cases may need 7–10 days.)

Yes.
Vivana provides:

  • visa guidance
  • flight planning
  • airport pickup
  • hotel booking

treatment-day escort

Yes — a Vivana care manager stays with you throughout your medical journey.

Most procedures require no fasting, but your specialist may give instructions.

ETHICAL & LEGAL QUESTIONS

Yes — Malaysia actively supports regulated medical tourism in regenerative medicine.

Absolutely.
Cells come from voluntary, consented donors and follow:

  • ethical procurement
  • pathogen testing
  • full traceability

MISCELLANEOUS

Yes — though patients with mobility issues should bring a family member.

No — English, Hindi, and Tamil are widely spoken.

  • strict eligibility
  • transparent pricing
  • CGTP-compliant clinics
  • Indian care coordinators
  • premium hospitality
  • door-to-door support

ELIGIBILITY & SUITABILITY

You will undergo:

  • medical history review
  • report analysis
  • specialist evaluation

You receive a clear Eligible / Not Suitable / Suitable with Conditions report within 24–48 hours.

Generally 18–80 years, but special cases may be evaluated based on medical stability.

Yes — if medically stable and approved by specialists.
Elderly patients often seek support for:

  • joint degeneration
  • mobility issues
  • vitality
  • chronic inflammation

No.
Stem cell therapy is not recommended for active or recent cancer cases, as per safety guidelines.

TREATMENT PROCESS & RESULTS

Most patients begin noticing changes within:
2–12 weeks, depending on their condition.

Most packages include 1–3 sessions based on severity and clinical judgment.

No — regenerative therapy supports biological processes, but does not permanently reverse conditions.
Maintenance may be recommended.

Yes — do not stop medications unless your specialist advises.

COST & PACKAGES

Costs vary based on:

  • number of MSC vials
  • specialist fees
  • lab processing
  • accommodation & travel (India ⇆ Malaysia)

You will receive a transparent quotation after eligibility review.

Malaysia offers:

  • government-regulated pricing
  • efficient medical infrastructure
  • world-class regenerative labs
  • high volumes that reduce costs

No.
Vivana provides complete transparency:

  • medical
  • travel
  • accommodation

follow-ups

POST-TREATMENT | FOLLOW-UP

  • strenuous exercise for 1 week
  • smoking / alcohol (reduces potency)
  • exposure to infections

heavy lifting

Yes — Vivana offers:

  • regular virtual monitoring
  • progress assessment
  • lifestyle and nutrition support

Some chronic conditions may require periodic sessions.
Your doctor decides based on progress.

FINANCIAL & INSURANCE

Generally no — regenerative treatments are not standard insurance procedures.

Yes — flexible instalments or staged payments may be arranged for eligible patients.

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